Sloane Dress - Plum Velvet

THE ART OF PLEATING.

Manipulating fabric into beautiful folds - an age old art that is highly functional and translates perfectly on the female form. 

The pleating process brings garments to life, the result is romantic and alluring - the way the garments catch the light, the movement and functionality. Truly cherishing the silhouette of a woman.

All L'IDÉE WOMAN products are handcrafted in Indonesia and we take the utmost care to ensure all items are in perfect condition. Items can sometimes differ slightly from the images presented on the website due to varying fabric cuts and seasonality of the materials. Please note that general stretch on each fabrication differs from style to style - some will have less stretch than others. The images used on the website are taken to best showcase the items as accurately as possible. The colours may differ slightly between computer monitors.

WASHING INSTRUCTIONS.

Our garments should only be washed at a temperature below 30 degrees Celsius. They can be washed in either a delicates laundry bag & machine-washed on a gentle short cycle or hand washed gently. To dry, the garments should be laid flat to dry and away from direct sunlight in a well ventilated area.

PRECAUTIONS.

The finish of the fabric is not designed to withstand heat and so it should be avoided at all costs. Please note that reprocessing pleats after they have relaxed due to being exposed to heat is not possible so they must be handled with utmost care.

• Do not dry clean
• Do not tumble dry
• Do not iron or steam press
• Do not wash on a warm cycle or in hot water
• Do not use detergents that contain bleach
• Avoid wearing garment when wet as it will stretch the pleats
• Be cautious with accessories that can potentially snag or damage the garment

STORING YOUR PLEATS.

To store your garment we recommend rolling up the garments along the lines of the pleats and then placing in the garment bag received with your order.

We suggest not leaving it hanging for a prolonged period of time as this could affect the way the pleating falls in the long term. Please try to store your garment somewhere without moisture or humidity and avoid stretching the garment as the pleating is delicate.

The beauty of our product is it does not require ironing or steaming, pop it in your suitcase or weekend bag for your destination event, pull it out and it’s ready to wear! What a dream.

LOVING YOUR PLEATS.

Occasionally you may find teeny tiny marks in-between the pleats, pressed onto the garments, or small laser lines, this is a result of how the pleating is created .

Please note that these are not flaws and occur naturally as part of the pleating process - pleating is an art, and art is not always perfect.. which is why we love it.

Please note that re-pleating is not an easily accessible service, this is why it is crucial to follow our care instructions. If you experience your garment becoming wrinkled with wear, apply a little moisture by spraying with water & then restore the affected parts to their original form, then allow to dry per our care instructions.

RETURN POLICY.

Items purchased online must be returned within 14 days of receiving your order. You can return for an exchange or store credit (the store credit has no expiry). To initiate a return please click here. We offer refunds for items deemed faulty or unfit for purpose.

The items must be returned unworn and in their original condition with their original tags and packaging. Exchanges are fulfilled based on stock availability, if the item is not available you can opt for a credit note.

NON-COMPLIANT RETURNS

If your return does not meet these conditions, it will be rejected and sent back to you at your expense.

HANDLING FEES

$10 return handling fee will be deducted from your original payment.

PROCESSING TIMES

• Credits are issued via email (minus handling fee and any original shipping fees) once the item is received back to our warehouse. Please allow up to 5 business days for processing.
• Immediate exchanges are available, without delay, with a credit card hold, your card will only be charged if the return item has not been scanned within 14 days
• Once processed, you’ll receive an email notification regarding your credit or exchange.
  

Please note that as a sustainably conscious brand with small batch production, slight colour variations of up to 10% may occur.

Orders are processed within 24 hours of being received unless specified otherwise. This excludes weekends and Western Australian and Indonesian holidays. A confirmation email with tracking will be sent once the order has been shipped.  

If your order is time-sensitive, we recommend contacting our team prior to purchase so we can confirm the item’s location and provide a more accurate delivery timeline.

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DUTIES & TAXES

Items are shipped on a DDP (Delivery Duty Paid) basis, meaning the final price shown at checkout includes all the relevant import taxes and duties. You will not have to pay any additional costs.

DELAYS

On some occasions you may experience delays in receiving your order due to outside factors. L'IDÉE is not responsible for delays caused by adverse weather conditions, the customs clearance process, or other third party delays.

If you are in urgent need of a garment for a specific date please reach out to our customer service team so we can best help assist in getting the item to you in time.

PRE-ORDER & MADE TO ORDER

These items have an estimated delivery date or turnaround time listed on the product page. If you have any queries regarding the turnaround time please reach out to our customer service team for clarification. Please note that pre-orders and items that are made to order will be dispatched from Indonesia, as such they are shipped with DHL and can take up to 5 business days to arrive.