SHIPPING & DELIVERY
Orders are processed within 24 hours of being received unless specified otherwise. This excludes weekends and Western Australian and Indonesian holidays. A confirmation email with tracking will be sent once the order has been shipped.
Please note that we operate warehouses globally, and your order will be dispatched from the location closest to you. The delivery timeframes and costs are outlined below.
If your order is time-sensitive, we recommend contacting our team prior to purchase so we can confirm the item’s location and provide a more accurate delivery timeline.
_____________________________________________________________________
|
AUSTRALIA |
|
|
|
Shipped from Australia |
1-3 Business Days (Australia Post Express eParcel) |
$15.00 AUD |
|
Shipped from international location |
5 Business Days (DHL EXPRESS or USPS) |
$30.00 AUD |
_____________________________________________________________________
|
USA |
|
|
|
Shipped from USA |
1-5 Business Days (UPS Ground Service) |
$15.00 USD |
|
Shipped from international location |
5 Business Days (DHL EXPRESS or USPS) |
$30.00 USD |
_____________________________________________________________________
|
REST OF THE WORLD |
|
|
|
Shipped from international location |
5-6 Business Days (DHL EXPRESS or UPS Ground) |
$30.00 AUD |
_____________________________________________________________________
DUTIES & TAXES
Items are shipped on a DDP (Delivery Duty Paid) basis, meaning the final price shown at checkout includes all the relevant import taxes and duties. You will not have to pay any additional costs.
DELAYS
On some occasions you may experience delays in receiving your order due to outside factors. L'IDÉE is not responsible for delays caused by adverse weather conditions, the customs clearance process, or other third party delays.
If you are in urgent need of a garment for a specific date please reach out to our customer service team so we can best help assist in getting the item to you in time.
PRE-ORDER & MADE TO ORDER
These items have an estimated delivery date or turnaround time listed on the product page. If you have any queries regarding the turnaround time please reach out to our customer service team for clarification. Please note that pre-orders and items that are made to order will be dispatched from Indonesia, as such they are shipped with DHL and can take up to 5 business days to arrive.