Shipping & Delivery

Orders available for immediate delivery are processed within 24 hours of being received. This excludes weekends and Western Australian holidays. A confirmation email with tracking will be sent once the order has been shipped.  

SERVICE	DELIVERY TIME	INFORMATION	COST
STANDARD: AUSTRALIA	3-5 Business Days	-Shipped with Australia Post eParcel.	FREE
EXPRESS: AUSTRALIA	1-3 Business Days	-Shipped with Australia Post Express.	$15.00 AUD
EXPRESS: INTERNATIONAL	3-5 Business Days	-Shipped with DHL EXPRESS.	FREE

DUTIES & TAXES

Items are shipped on a DDP (Delivery Duty Paid) basis, meaning the final price shown at checkout includes all the relevant import taxes and duties. You will not have to pay any additional costs.

DELAYS

On some occasions you may experience delays in receiving your order due to outside factors. L'IDÉE is not responsible for delays caused by adverse weather conditions, the customs clearance process, or other third party delays.

If you are in urgent need of a garment for a specific date please reach out to our customer service team so we can best help assist in getting the item to you in time.

PRE-ORDER & MADE TO ORDER

These items have an estimated delivery date or turnaround time listed on the product page. If you have any queries regarding the turnaround time please reach out to our customer service team for clarification. Please note that occasionally pre-orders and items that are made to order will be dispatched from Indonesia, as such they are shipped with DHL EXPRESS and will take 4-7 business days to arrive.