Shipping & Delivery

 

Orders available for immediate delivery are processed within 24 hours of being received unless specified otherwise. This excludes weekends and Western Australian and Indonesian holidays. A confirmation email with tracking will be sent once the order has been shipped.  

Please note that items are dispatched from various warehouses around the world and the below are delivery estimates only. If your order is urgent please email our team ahead of purchasing so we can advise on the location of the item and advise on a more accurate timeline. Items that are made to order are dispatched directly from atelier in Indonesia and will take about 5 business days to arrive after dispatch regardless of location.

SERVICE	DELIVERY ESTIMATE	INFORMATION	COST
STANDARD: AUSTRALIA	3-5 Business Days (Depending on dispatch warehouse)	-Shipped with Australia Post eParcel, UPS or FED EX	$10.00 AUD
EXPRESS: AUSTRALIA	1-3 Business Days (Depending on dispatch warehouse)	-Shipped with Australia Post Express, UPS or FED EX	$15.00 AUD
EXPRESS: INTERNATIONAL	3-7 Business Days	-Shipped with DHL EXPRESS, UPS or FED EX	$10.00 AUD

 

 

CHRISTMAS CUT OFF DATES 

To receive your order before the 25th of December please place your order before the 16th of December.

HOLIDAY PERIOD - PROCESSING & DELIVERY

To give our team a much deserved break over the holiday period we will be closing our offices from the 25th December to the 1st January. Any orders placed over this time will encounter a delayed dispatch date. 

DUTIES & TAXES

 

Items are shipped on a DDP (Delivery Duty Paid) basis, meaning the final price shown at checkout includes all the relevant import taxes and duties. You will not have to pay any additional costs.

DELAYS

 

On some occasions you may experience delays in receiving your order due to outside factors. L'IDÉE is not responsible for delays caused by adverse weather conditions, the customs clearance process, or other third party delays.

If you are in urgent need of a garment for a specific date please reach out to our customer service team so we can best help assist in getting the item to you in time.

PRE-ORDER & MADE TO ORDER

These items have an estimated delivery date or turnaround time listed on the product page. If you have any queries regarding the turnaround time please reach out to our customer service team for clarification. Please note that pre-orders and items that are made to order will be dispatched from Indonesia, as such they are shipped with FED EX and can take up to 5 business days to arrive.