Items purchased online must be returned within 14 days of receiving your order. You can return for a size exchange, style exchange or a store credit - please note, we only offer refunds if an item is deemed faulty or not fit for purpose.
The items must be returned unworn and have their original tags and packaging. Exchanges are fulfilled based on stock availability, if the item is not available it may be eligible to be made to order otherwise a credit note will be provided which you will be informed of.
If believe your item is faulty please email email@example.com with your order number and photos to identify the issue. Please note, your window of exchange for faulty items is within 3 months of purchase date.
All sales are final on Clearance, Sample and Sale items. Please note that made to order items are also final due to the nature of being made specifically for the customer.
The cost of returning items for the purpose of an exchange is the responsibility of the customer. We do not reimburse for the cost of shipping unless the item is faulty. We are not liable for your item while it is in transit back to us, so we recommend that you use an insured-registered post and hold onto the tracking number.
To proceed with a return please contact firstname.lastname@example.org to obtain instructions on how to return. Your return will be processed within 7 days of being received.