Renaissance Gown - Ice

Items purchased online must be returned within 14 days of receiving your order. You can return for a size exchange, style exchange or a store credit - please note, we only offer refunds if an item is deemed faulty or not fit for purpose.

Please note that as a sustainably conscious brand with small batch production, slight color variations of up to 10% may occur.

The items must be returned unworn and have their original tags and packaging. Exchanges are fulfilled based on stock availability, if the item is not available it may be eligible to be made to order otherwise a credit note will be provided which you will be informed of.

If believe your item is faulty please email customerservice@lideewoman.com.au with your order number and photos to identify the issue. Please note, your window of exchange for faulty items is within 3 months of purchase date.

All sales are final on Clearance, Sample and Sale items.

The cost of returning items for the purpose of an exchange is the responsibility of the customer. We do not reimburse for the cost of shipping unless the item is faulty. We are not liable for your item while it is in transit back to us, so we recommend that you use an insured-registered post and hold onto the tracking number.

To proceed with a return please contact customerservice@lideewoman.com.au to obtain instructions on how to return. Your return will be processed within 7 days of being received.

Orders available for immediate delivery are processed within 24 hours of being received unless specified otherwise. This excludes weekends and Western Australian and Indonesian holidays. A confirmation email with tracking will be sent once the order has been shipped.  

Please note that items are dispatched from various warehouses around the world and the below are delivery estimates only. If your order is urgent please email our team ahead of purchasing so we can advise on the location of the item and advise on a more accurate timeline. Items that are made to order are dispatched directly from atelier in Indonesia and will take about 5 business days to arrive after dispatch regardless of location.

DUTIES & TAXES

Items are shipped on a DDP (Delivery Duty Paid) basis, meaning the final price shown at checkout includes all the relevant import taxes and duties. You will not have to pay any additional costs.

DELAYS

On some occasions you may experience delays in receiving your order due to outside factors. L'IDÉE is not responsible for delays caused by adverse weather conditions, the customs clearance process, or other third party delays.

If you are in urgent need of a garment for a specific date please reach out to our customer service team so we can best help assist in getting the item to you in time.

PRE-ORDER & MADE TO ORDER

These items have an estimated delivery date or turnaround time listed on the product page. If you have any queries regarding the turnaround time please reach out to our customer service team for clarification. Please note that pre-orders and items that are made to order will be dispatched from Indonesia, as such they are shipped with FED EX and can take up to 5 business days to arrive.